Onsite Booking Policy

1. Submit a request with your organization, preferred dates, location, and anticipated learner count.
2. We review availability, travel conditions, site needs, and the roster.
3. Once approved, you receive a quote and secure Stripe payment request.
4. Payment is due only after approval; submitting the request alone does not charge your card.
5. A paid booking receives an invoice and confirmed training details.

Cancellations and rescheduling

Cancellations with fewer than 48 hours’ notice are non-refundable. The booking may be rescheduled one time. Any travel or special-site charge, when applicable, will be included in the approved quote before payment.